📍 Guangzhou · China 🕐 Mon-Fri, 9:00 AM - 6:00 PM (GMT+8) Alibaba SQF Billiards JD Store

Frequently Asked Questions

12 common questions before sourcing billiard tables and sports flooring

Q1. Are you a factory or a trading company?+
SQF is an integrated company with our own factory covering the full production process of billiard tables and sports equipment (cutting, assembly, finishing), plus export qualifications (Guangzhou SQF Sports Co., Ltd.). We support OEM/ODM and also distribute major international brands.
Q2. What is your MOQ (minimum order quantity)?+
For standard billiard table models, MOQ starts from 1 unit (sample orders negotiable). Flooring is quoted by project area. Accessories are ordered in sets. Wholesale/distributor orders can mix multiple models in one container.
Q3. What is the lead time?+
25-30 days after receipt of the 30% deposit. Customized orders (special size/color/logo) may add 5-10 days. In-stock accessories can ship immediately.
Q4. Which trade terms (Incoterms) do you support?+
We support EXW, FOB (Guangzhou port), CIF (sea port only, freight+insurance included), DDU (door delivery, duty unpaid) and DDP (duty paid, excluding local VAT). Optional add-ons: marine cargo insurance +$50, Certificate of Origin +$120.
Q5. What are the payment terms?+
Standard terms: 30% TT deposit upon order confirmation, 70% TT balance before shipment. Bank wire transfer (TT) accepted; full bank details are provided in the Proforma Invoice (PI).
Q6. What is the difference between slate and MDF table beds?+
Slate: high-density natural bluestone with long-term flatness stability and professional ball roll — the top choice for commercial venues and tournaments, backed by 8 core technologies (SmartLevel auto-leveling, NoiseReduce damping) and a 2-year warranty on slate & woodwork. MDF: medium-density fibreboard, economical and lightweight, ideal for home use and folding tables.
Q7. Can you customize logo, color and size?+
Yes. Deep customization is available: cloth color, body color, size (7ft/8ft/9ft/12ft), bed material (MDF/marble/slate), cushions (wood/steel), brand logo & slogan printing, and dual-voltage 110V/220V for powered equipment.
Q8. What is the warranty policy?+
2-year warranty on slate and woodwork structures; lifetime warranty options and free annual inspections for institutional buyers; 30-day return & exchange. After-sales includes 24h response, monthly follow-up, annual on-site inspection and a dedicated emergency hotline.
Q9. What certifications do you have?+
ISO 9001 quality management (covering cutting, assembly and finishing), FSC-certified timber, global trademark registration across 10 classes (CN/US/EU/JP/SEA), test reports, industry recommendation certificates; selected by China's Brand-China program in December 2024.
Q10. Which countries do you export to? How is shipping handled?+
We exported to Mongolia and Russia as early as the 1990s and now serve 10,000+ global users, mainly in North America, Europe, Southeast Asia and the Middle East. Global delivery by sea/rail/express; freight is confirmed per destination port. One inquiry can include tables, accessories and amusement equipment in a single PI.
Q11. How do I get a faster quote?+
Include in your first message: product model/size/material/quantity, destination country & nearest port, logo/color/accessory/certificate requirements, target timeline, and whether you need a formal PI first. The clearer the brief, the faster the quote — or just message us on WhatsApp.
Q12. Can one inquiry include multiple product categories?+
Yes. We can group multiple categories — billiard tables, accessories, lounge furniture, amusement equipment and flooring materials — into one project list / PI, with package pricing for complete venue solutions.

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