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"Everywhere" After-Sales: 24/7 Response + Annual Inspection
Our Commitment
To ensure product safety and smooth usage, SQF provides 24-hour customer service. Our after-sales system is called the "Everywhere" heartfelt service — no matter where you are, we serve with heart.
Seven Service Modules
- Daily after-sales: 24h response for any usage question
- Equipment maintenance: professional upkeep to extend product life
- Technical training: full-process guidance on install, inspect, debug, accept, use and repair
- Fast repair response: quick-response mechanism for first-time fault handling
- Monthly follow-up: customer service calls monthly to track usage and training
- Annual safety inspection: on-site technician visits to remove hazards
- Emergency hotline: dedicated emergency contact channel
Institutional Buyer Benefits
Institutional buyers enjoy lifetime warranty options and free annual inspection. SQF billiards buyers get a 2-year warranty on slate and woodwork.
Customer-Oriented After-Sales
We believe after-sales is not the end of a sale but the start of a long partnership. SQF brings the "small" spirit into every detail — every callback and inspection is genuine care for our customers.